Cancellation Policy
Last updated: 16 October 2026
This policy explains how to cancel an order placed with ORDELVYN at ordelvyn.com. It does not limit your statutory consumer rights.
How to Request Cancellation
Email support@ordelvyn.com with your order number and a clear statement that you wish to cancel. Include the name or email address used at checkout so we can identify your order.
You do not need to give a reason or use a particular cancellation form. A valid statutory cancellation does not depend on receiving our approval.
Before Dispatch
Orders normally take 1–2 working days to process. Contact us as soon as possible if you wish to cancel before dispatch.
If the order has not been dispatched, we will cancel it without a cancellation fee and refund the amount paid, including any delivery charge, within 10 calendar days of receiving your cancellation notice.
We cannot guarantee that we can stop dispatch once fulfilment is underway. If the parcel has already been dispatched, you may still exercise your applicable cancellation and return rights.
After Dispatch or Delivery
For online purchases, you normally have the right to cancel without giving a reason during the 14 calendar days starting the day after you receive the goods.
If one order is delivered in separate instalments, this period normally starts the day after you receive the final item.
After notifying us that you wish to cancel, return the goods within 14 calendar days. We will provide a prepaid return label or arrange an appropriate return method from the United Kingdom. There is no restocking fee.
Please contact us for return instructions rather than relying solely on refusing delivery as notice of cancellation. Keep your proof of posting.
Condition of Returned Goods
You may inspect the goods as you reasonably would in a shop.
For a statutory change-of-mind cancellation, we may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
Please return all included components and use suitable protective packaging. Missing original packaging alone does not remove your statutory cancellation rights.
Refunds After Dispatch
For a statutory cancellation involving returned goods, we will issue your refund within 10 calendar days of receiving the returned goods or evidence that you have sent them back, whichever is earlier, and never later than the applicable legal deadline.
Refunds are made to the original payment method without a refund processing fee.
When you cancel and return a complete order, we also refund the standard outbound delivery charge paid. Any additional amount paid for an optional premium delivery service above standard delivery need not be refunded.
For partial cancellations, delivery refunds depend on the circumstances and applicable law. We do not retrospectively deduct a free-delivery threshold charge from your product refund.
Your bank or payment provider may take additional time to display an issued refund.
Our Additional 30-Day Return Offer
If the statutory cancellation period has ended, our additional 30-day return and exchange offer may still apply. Please see our Returns, Exchanges & Refunds Policy for its conditions.
Faulty, damaged or incorrectly supplied goods are handled under your statutory rights and our returns policy. Those rights are not limited to the cancellation period.
Contact Us
Email: support@ordelvyn.com
Telephone: +1 681 253 7490
Customer service hours: Monday–Friday, 09:00–17:00, UK local time, following GMT in winter and BST in summer. Closed on weekends and UK public holidays.
Operated by: LUMIVANE TECHNOLOGIES LLC
1910 Baxter Ave
Louisville, KY 40204
United States
For returns, use the address on our prepaid label or the specific instructions we provide.