FAQ
Where do you deliver?
We deliver within the United Kingdom. Orders are dispatched from the United States.
How long will my order take?
Processing normally takes 1–2 working days, followed by 5–8 working days in transit. The usual combined estimate is 6–10 working days.
Weekends and relevant public holidays are excluded. See our Shipping Policy for delays and other delivery information.
How much is delivery?
Standard delivery is £3 for orders below £50 and free for orders of £50 or more. The threshold is calculated after discounts and before delivery charges.
Will I pay import duties or taxes on delivery?
We cover applicable import duties, import VAT and customs clearance charges for UK deliveries. Contact us if a carrier requests an unexpected import payment.
Which currency do you use?
Our prices are in pounds sterling (GBP). Your payment provider may apply its own conversion or cross-border fees if your account uses a different currency.
Can I return or exchange an item?
You can request a return or exchange within 30 calendar days of receiving it, subject to our additional return-offer conditions.
We arrange free return postage from the UK and pay standard delivery for exchanges. Your statutory cancellation and faulty-goods rights also apply.
When will I receive a refund?
We normally issue eligible return refunds within 10 calendar days of receiving the goods.
For statutory cancellation, we use the earlier of receiving the goods or evidence of return and comply with the applicable legal deadline.
Your payment provider may take additional time to display the credit. See our full Returns, Exchanges & Refunds Policy.
Are the computers, cables or stationery shown included?
Only the items listed in the product’s package contents are included. Computers, tablets, chargers, cables, pens and documents used as props are not included unless expressly stated.
How do I check whether a sleeve or organiser fits?
Compare the stated usable internal dimensions with your device or items. Screen size alone does not determine laptop fit.
Measure your drawer before ordering trays, and follow the use instructions supplied for stands and other accessories.
Can I change or cancel my order?
Email support@ordelvyn.com as soon as possible. We will try to make changes before dispatch.
If dispatch has already taken place, your cancellation and return rights remain available where applicable.
What should I do if an item arrives damaged or is incorrect?
Contact us with your order number and a description of the problem.
Photographs, where reasonably available, help us investigate but do not replace or restrict your legal rights. We will arrange an appropriate remedy and cover reasonable return costs.
How can I contact you?
Email support@ordelvyn.com or call +1 681 253 7490, Monday–Friday, 09:00–17:00, UK local time, excluding UK public holidays.