Shipping policy

Last updated: 16 October 2026

Delivery area and dispatch location

We deliver to addresses within the United Kingdom. Orders are dispatched from the United States.

Processing and estimated delivery

Order processing normally takes 1–2 working days after payment confirmation.

Standard transit normally takes a further 5–8 working days after dispatch. The usual combined estimate is therefore 6–10 working days from payment confirmation to delivery.

Working days are Monday to Friday. Weekends and public holidays affecting our US dispatch operation or UK delivery carriers are excluded.

Orders received outside working hours begin processing on the next working day. If an order requires information from you, we will explain any effect on dispatch timing.

These are estimates rather than guaranteed delivery dates. We will inform you about a significant delay.

Unless we agree a different delivery period with you, delivery will take place within 30 calendar days of the order. If we cannot meet the agreed delivery arrangements, your legal rights to set an additional deadline or cancel, as applicable, remain unaffected.

Delivery charges

Orders below £50: £3 standard delivery.
Orders of £50 or more: free standard delivery.

The threshold is based on the merchandise total after discounts and before delivery charges. The applicable delivery charge is shown before you complete payment.

If we cannot serve an address under the displayed service, we will explain this before accepting the order. We will not add an undisclosed surcharge afterwards.

Import duties and taxes

We cover applicable import duties, import VAT and customs clearance charges for delivery to the United Kingdom.

You should not be asked to pay these charges on delivery. If a carrier asks for payment, contact support@ordelvyn.com with your order number and the carrier’s notice so we can resolve it.

Tracking and delivery problems

We send dispatch information and tracking details when available. Tracking may take time to show the first carrier scan.

We will investigate with the carrier and arrange an appropriate resolution. We remain responsible for delivery as required by consumer law.

Address changes and cancellation

For address corrections or cancellation before dispatch, email us as soon as possible. We cannot guarantee a change once the parcel has been handed to the carrier.

We do not impose an automatic penalty if delivery fails. We will review the circumstances and your rights with you.

Returns and exchanges are handled under our Returns, Exchanges & Refunds Policy, with free arranged return postage from the United Kingdom.

Email: support@ordelvyn.com
Telephone: +1 681 253 7490