Privacy policy

Last updated: 16 October 2026

ORDELVYN is operated by LUMIVANE TECHNOLOGIES LLC, 1910 Baxter Ave, Louisville, KY 40204, United States.

We are responsible for personal information we process in running our store, handling orders and communicating with customers. For privacy enquiries, email support@ordelvyn.com.

Information we collect

When you visit our store, contact us or place an order, we may collect your name, billing and delivery addresses, email address, telephone number, order details, transaction references and messages you send us.

Our store and its service providers also process technical information such as IP address, browser and device information, page activity and cookie preferences.

Payment information is handled through the payment services offered at checkout. The information available to us depends on the provider and generally includes payment status and transaction identifiers. Please do not send full card numbers, security codes or passwords by email.

Why we use information

We use order and contact information to fulfil purchases, arrange delivery, handle returns, provide support and send essential order updates. This processing is necessary to perform our contract with you or take steps you request before a purchase.

We use relevant records to meet applicable accounting, tax and other legal obligations.

We also process information where necessary for legitimate interests such as preventing fraud, protecting our store, investigating delivery problems and improving our service, taking account of your rights and expectations.

Where consent is required, we request it before sending optional marketing messages or using non-essential tracking technologies. You can withdraw consent without affecting processing that was lawful before withdrawal.

Unsubscribing from marketing does not stop essential order or service messages.

Who receives information

We share information as necessary with Shopify, payment providers, fulfilment and delivery partners, customer support and technical service providers, professional advisers and authorities where legally required.

Each recipient receives information relevant to its role. Some providers act on our instructions; others, such as certain payment providers, may act independently under their own privacy notices.

Our store is hosted on Shopify. Information about Shopify’s own processing is available at:

https://www.shopify.com/legal/privacy/consumers

Any additional app or marketing service enabled in the store must be reflected in the applicable privacy and consent information.

International processing

We operate from the United States, and service providers may process information in the United States or other countries.

Where UK data protection rules require safeguards for a restricted transfer, the relevant processing must be covered by an applicable adequacy arrangement or other permitted safeguards, such as approved contractual terms.

Retention and security

We retain order and transaction records for the period necessary to fulfil orders, deal with returns and disputes, and meet applicable accounting, tax and record-keeping requirements.

Customer correspondence is retained for as long as reasonably needed to resolve the enquiry and manage related claims. Marketing information is retained until you withdraw consent or it is no longer required for the permitted purpose.

Cookie retention varies by technology and is described in the store’s cookie information where applicable.

We use appropriate technical and organisational measures to protect information. No internet transmission or storage system can be guaranteed completely secure.

Your rights

Depending on applicable law and the circumstances, you may request access, correction, erasure, restriction or portability of your personal information, object to processing, or withdraw consent.

We may need proportionate information to verify your identity. We normally respond to a valid rights request within one month; any permitted extension will be explained.

You may complain to the UK Information Commissioner’s Office at:

https://ico.org.uk/make-a-complaint/

You can contact us first so we can try to resolve your concern, but you do not have to do so before contacting the ICO.

Updates and contact

We update this notice when our practices change and display the revision date above.

For questions or rights requests, contact support@ordelvyn.com or write to LUMIVANE TECHNOLOGIES LLC at the address above.